Group incoming messages by contact, queue intent, and whether a reply is still needed.
| Client | Category | Message | Queue status | Needs reply |
|---|---|---|---|---|
| Darren | spammy_low_intent | u there?? hello?? send location now | Yes | |
| Elliot | rules_check | Just checking it is still cash only and no talking right? | new_enquiry | Yes |
| Marcus | arrived | Here now outside, cash on me. | queued | No |
| Jay | general_enquiry | Are you definitely there until 9:30 and is parking easy? | Yes | |
| Chris | wait_time | What is the wait looking like if I come over now? | new_enquiry | Yes |
| Alex | queue_eta | Any time after 9pm available? | waiting_to_arrive | Yes |
| Toni | queue_eta | I am 20 minutes away | arrived | No |